Passenger Bill of Rights
At L Ships International, we are committed to providing every guest with a safe, enjoyable, and memorable vacation. Our Passenger Bill of Rights outlines the standards of service and care you can expect when sailing with us.
Your Rights
Safe Travel
You have the right to travel aboard a ship that meets applicable international maritime safety standards and is operated by a highly trained professional crew.
Respect and Courtesy
You have the right to be treated with dignity, courtesy, and respect by all crew members and fellow guests.
Accurate Information
You have the right to receive clear information regarding your itinerary, onboard services, pricing, policies, and any significant changes that may affect your voyage.
Clean and Comfortable Accommodations
You have the right to enjoy a clean, well-maintained stateroom and public areas throughout your cruise.
Medical Assistance
You have the right to access onboard medical services for illnesses, injuries, and emergencies while at sea.
Security
You have the right to travel in a secure environment supported by trained security personnel and established safety procedures.
Privacy
You have the right to have your personal information collected, stored, and used in accordance with our Privacy Policy.
Fair Resolution
You have the right to have questions, concerns, and complaints handled professionally and fairly by our Guest Services team.
Emergency Information
You have the right to receive timely information regarding emergencies, itinerary changes, weather conditions, or other situations that may impact your cruise.
Accessibility
L Ships International is committed to providing accessible accommodations and services whenever reasonably possible for guests with disabilities or special needs.
Transparent Pricing
You have the right to know the costs associated with your cruise vacation, including applicable taxes, fees, gratuities, and optional purchases before completing your reservation.
Responsible Service
You have the right to expect responsible food handling, sanitation practices, and adherence to public health standards throughout your voyage.
Your Responsibilities
To help ensure a safe and enjoyable experience for everyone onboard, guests are expected to:
Follow all shipboard rules and crew instructions.
Attend the mandatory safety drill before departure.
Respect fellow guests, crew members, and ship property.
Comply with all applicable laws and regulations.
Drink alcohol responsibly.
Supervise children at all times.
Report safety concerns or emergencies immediately.
Protect the marine environment by disposing of waste properly.
Our Commitment
L Ships International is dedicated to providing exceptional service while maintaining the highest standards of safety, security, hospitality, and environmental responsibility. We continually strive to make every voyage enjoyable, comfortable, and memorable for every guest.
Effective Date: August 5, 2026